frequently asked QUESTIONS

Kase FAQs

Found an event you like but want more information on booking? Loved our events but want to design your own? Want to find out if we can pick you up, drop you off, arrange catering for a special diet, or find a guide that speaks a certain language?

You’ve come to the right place! Our FAQs are full of useful information on key topics, from planning and booking to payment methods and adjusting the details of your event. Browse the questions and answers below to find the information you need. Not there? Just send us an email or call us to help you out!

If you have an event in mind, go directly to the “custom event” section of the website and send us all the information you have so we can get in touch and start planning. If not, browse through our themes and contact us if an idea comes to mind. None of the above? That’s perfectly fine. Contact us and we will help you out.

We cover a wide range of experiences when planning an event. Of course, if you have something in mind already and believe that suits you better, do not hesitate to ask us. We are here to make your event exactly as you dreamed it!

We constantly work to create unique events for you. But now you’re able to tailor your experiences by using the inquiry forms in th etheme or custom sections of the website. Want to build your own experience? We are here to make it happen!

We are not wedding planners but we can organize your wedding party, bachelor or birthday. You can contact with us by email through the form in our website. We will be happy to organize your special event the way you dreamed it!

We strive to plan the optimal event for you at any venue and offer a broad range of options. If you found an event combination but it doesn’t quite cover all your needs and you want to make adjustments, you just have to send us an inquiry about the changes you would like to make.

In the case you make a custom made event, there should be a group to join it. If you are travelling alone, you can join one of our calendar events. If you need any further assistance (accommodation, transportation) do not hesitate to contact us.

When planning an event with us, we will use all our resources to take any additional load off you and carry out any requests you may have relating to the event we are planning. Any travel, catering, transportation or accommodation arrangements your event might require can be handled by us. Just make sure to include this when sending us your inquiry.

Once we have planned the event, you will receive by email your full itinerary and your event notes. Make sure to bring these with you.

Your headcount acts as the venue-required guaranteed minimum. Group sizes may not be reduced per venue terms; however increased attendance may be accommodated if the venue is able to do so. Advance notice of an increase will allow the venue to better accommodate your group. Please email us if you need to increase this number prior to your event. (You will be responsible for payment of the guaranteed minimum or attendance, whichever is greater.)

You should book for the amount of people that you know will be attending. If you would like to increase the amount of attendants, you should email us. We will check the availability of the venue and we will get back to you accordingly.

If your event is custom, usually last minute-changes are difficult to make. However, you can inform us of any changes you would like to make and we will do our best.

You can request to change the date of your event and we will try to reschedule with the venue. It always depends, though, on the venue availability.

Everyone should feel comfortable when they travel or organize their events with The Kase Project. So, if you belong to the LGBTQI community you are more than welcome to plan your next event with us or join an already planned one.

You can check our programmed events from the calendar and book which one you prefer. If you would like to create your own event, you can fill in the form at the end of each theme and let us know what is the event you would like to make.

It depends on the event you would like to attend or create. You can also book any last minute events since the availability on our website is updated in real-time.

Once your payment is complete, you will receive an emailed receipt, which confirms that your event is booked. Your event is not confirmed until we receive your payment and send you a receipt.

Once you purchase a place for a Kase Event, you will receive a confirmation form (voucher) and a receipt by email. You should have the voucher with you at the time you are about to join the event.

We organize events and trips in which every traveler can express himself. It depends on each event you choose if it is going to be physically demanding or not at all! Of course, we are here to help you design your own event at your own style!

The Kase  is committed to making travel widely accessible, regardless of ability or disability. We ask that you carefully consider whether you are physically and mentally able to complete the trip you have designed. Where we can we will make reasonable adjustments to the operation of  our trips to facilitate the requirements of disabled travellers – such as booking ground floor accommodation, or having our leaders communicate important directions in writing as well as verbally. Please contact us if you need any further information.

For all of our trips the minimum age is 18. An adult must accompany all children under the age of 18. Younger children can join us on our family trips. (Also, a Self-Assessment Form is required for all passengers 70 years and over.)

The maximum and minimum numbers vary for each event. For any clarification, do not hesitate to contact us through our contact form.

The terms and conditions of each Kase Event are clearly stated on the event's details page. Make sure you have read and accepted the terms and conditions of the events before you book.

We accept most major credit cards, so you can use your debit or credit card for the payment. In addition, we also can coordinate with you to accept wire transfers to the company account.

The refund policy of each Kase Event is clearly stated in the Terms & Conditions on the event's details page. Make sure you have read and accepted the terms and conditions of the events before you book.

We don’t recommend doing split payments because we cannot book an event until all payments have been received.

We take personal information and credit card security seriously. We use a trusted third party, Viva, to store and transact online.

All taxes are included during checkout. Gratuity is not included.

Unless otherwise specified, all prices are displayed in Euros and all charges made are in Euros. If you are using a non-European credit card, you should check with your bank for details on currency conversion charges. Your non-European credit card may charge you a fee for processing purchases made in Euros.

The currency is Euro.

Of course you will be able to use your credit card. For more information, you can fill in the contact form and we will respond to you. What you need to know, though, is that most of the places accept Visa, MasterCard and Diners credit cards. If you hold an American Express credit card it may be more difficult to use it.